FAQ

Answers to some of the most frequently asked questions.  If you don't find the answer you were looking for, shoot us an email at 

ContactUs@EscazuChocolates.com

• It's HOT outside! Will my chocolate melt in the mail?

No! We cold pack and insulate every order when the ship to or from location is warmer than 70 degress.

• When will I receive my order?

We ship out orders Monday through Thursday via FedEx Express 2-Day One Rate. Orders placed before 2 pm will sometimes ship same day, but please allow 1-2 business days for us to pack orders before they ship. Confection orders will need extra processing time if the confection stock is low or if you place an order of 60 or more confections.

• What if my order takes longer than 2 days to get to me?

FedEx is not guaranteeing ship times and therefore we cannot guarantee them either. Furthermore, we cannot be responsible for any damage, delays or lost packages caused by the carrier. In regular times, this shipment option is timely and reliable, but these are still not regular times. We will send you tracking information, but we also recommend downloading FedEx Delivery Manager to get updates on your shipment and communicate with FedEx in the case of any delivery issues.

• How long do confections last?

Confections have a ~15 day shelf life from the date of production. There will be a consume by date stamped on your box.

• How long do my chocolate bars last?

Our chocolate bars never really go bad if stored properly (see below). However, their flavor will dull after a year for dark chocolate and 6 months for milk chocolate. The last 4 digits of the batch number are the month and year (MMYY) that the bar was produced.

• How should I store my chocolate to make them last longer?

The best (and only) way we recommend storing chocolate is at a comfortable room temperature, no warmer than 70 degrees, away from any strong scents (like spices) and direct heat sources. We do not recommend refrigerating or freezing your chocolate.

• Do you have dairy free and/or gluten free options?

Yes! All of our bars are dairy free except for the Goats Milk. You can shop in the Dairy Free category of our online store and when ordering confections can mark your dietary exclusions. Almost everything we sell if gluten free, if it is NOT then it will be marked with a G or listed in the ingredients.